Frequently Asked Questions

WitFlame coordinates sourcing for a comprehensive range of interactive display solutions, including interactive flat panels, digital signage systems, and touch-enabled LCD displays. Through our partner facilities, we connect you with products designed for education, enterprise, and commercial applications—ensuring you receive enterprise-grade hardware without navigating complex supplier relationships.

Technical support is coordinated directly through our manufacturing partners' engineering teams. As your on-ground representative, we facilitate communication between your technical requirements and their R&D resources. For immediate inquiries, contact us via Eric@witflame.com or the form below, and we will coordinate the appropriate technical response from the relevant facility.

Warranty terms vary by product and manufacturer. We coordinate warranty coverage directly with our partner facilities—typically covering defects in materials and workmanship for 1-3 years depending on the product category. Prior to shipment, we provide detailed warranty documentation specific to your order, and serve as your liaison for any warranty claims throughout the coverage period.

As we coordinate with multiple manufacturing partners, MOQ flexibility varies by product complexity. For standard interactive panels, we can accommodate orders starting from 10 units through our partner network. For custom OEM projects, typical MOQs range from 100-500 units depending on specifications. Contact us with your volume requirements—we often find solutions for pilot projects and scale-up planning.

We implement three-stage QC coordination:

(1) Pre-production sample approval,

(2) In-process inspection during manufacturing,

(3) Pre-shipment verification including functionality testing and packaging checks. Our role is to represent your quality standards on the factory floor, with inspection reports provided prior to each shipment.

Standard Products (10-50 units): Typically 10-15 days after order confirmation and deposit payment. For small pilot orders, our partner facilities maintain stock components that enable rapid assembly.

Bulk Orders (100+ units): Generally 25-28 days depending on current production line availability. We coordinate scheduling across multiple partner facilities to optimize capacity and avoid delays.

Custom OEM Projects: Timeline varies by specification complexity—contact us for project-specific scheduling.

Shipping: Sea freight transit time depends on your destination port (typically 15-35 days to major global ports). We coordinate with multiple logistics providers to secure competitive rates and reliable transit times, and provide tracking updates from factory departure to final delivery.

Standard Products (10-50 units): Typically 10-15 days after order confirmation and deposit payment. For small pilot orders, our partner facilities maintain stock components that enable rapid assembly.

Bulk Orders (100+ units): Generally 25-28 days depending on current production line availability. We coordinate scheduling across multiple partner facilities to optimize capacity and avoid delays.

Custom OEM Projects: Timeline varies by specification complexity—contact us for project-specific scheduling.

Shipping: Sea freight transit time depends on your destination port (typically 15-35 days to major global ports). We coordinate with multiple logistics providers to secure competitive rates and reliable transit times, and provide tracking updates from factory departure to final delivery.

Yes. For standard interactive panels and digital signage units, we coordinate sample dispatch from our partner facilities within 7 days of order confirmation. Sample pricing is available upon request, with credit applied toward your first bulk order upon qualification. We arrange cost-effective air freight for samples, with typical delivery of 3-7 days to most global destinations—allowing you to evaluate quality and functionality before committing to larger production runs.